Privacy policy
PRIVACY POLICY
Last Updated: June 1, 2026
OVERVIEW
KOSMIC Touring ("KOSMIC", "we", "us", or "our") operates this website, online store, and related services (the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, purchase from, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
Contact Information
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Full name
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Billing address
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Shipping address
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Email address
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Telephone number
Payment Information
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Payment details
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Transaction records
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Billing information
Please note that payment card information is processed securely by our payment providers and is not stored directly by KOSMIC.
Account Information
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Username
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Password
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Account preferences
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Account settings
Transaction Information
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Products viewed
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Shopping cart activity
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Wishlist activity
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Purchase history
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Returns and exchanges
Communications
Information provided when contacting customer support or communicating with us.
Device Information
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IP address
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Browser type
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Device information
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Network information
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Unique identifiers
Usage Information
Information relating to how you access, browse, and interact with our Services.
HOW WE COLLECT INFORMATION
We collect personal information:
Directly From You
When you:
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Place an order
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Create an account
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Subscribe to marketing
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Contact us
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Submit reviews or feedback
Automatically
Through:
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Cookies
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Pixels
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Tags
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Analytics technologies
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Similar tracking technologies
Through Service Providers
Including providers involved in:
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Payment processing
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Website hosting
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Analytics
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Marketing
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Shipping and fulfilment
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Customer support
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, tags, and similar technologies to:
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Improve website performance
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Remember user preferences
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Understand website usage
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Analyse traffic
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Support advertising and marketing activities
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Improve customer experience
You may control cookie preferences through your browser settings.
Disabling cookies may affect website functionality.
HOW WE USE YOUR PERSONAL INFORMATION
To Provide Our Services
Including:
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Processing orders
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Processing payments
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Shipping products
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Managing accounts
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Handling returns and refunds
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Providing customer support
To Improve Our Services
Including:
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Analysing website performance
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Improving product offerings
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Enhancing user experience
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Personalising content
Marketing and Advertising
Including:
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Sending marketing emails
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Sending promotional updates
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Showing relevant advertisements
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Providing product recommendations
We will only send marketing communications where we have a lawful basis to do so, including where you have provided consent or where otherwise permitted by applicable law.
Security and Fraud Prevention
Including:
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Verifying accounts
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Preventing fraud
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Detecting suspicious activity
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Protecting our customers and Services
Legal Compliance
Including:
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Complying with legal obligations
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Responding to lawful requests
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Protecting legal rights
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Enforcing our policies
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with:
Service Providers
Including providers responsible for:
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Payment processing
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Shipping
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Website hosting
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Analytics
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Customer support
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Marketing services
Shopify
Our store is powered by Shopify.
Shopify processes certain information to operate and improve the Services.
For more information, please review Shopify's Privacy Policy:
Marketing Partners
We may work with advertising and marketing partners to display relevant advertisements and measure campaign performance.
Legal Requirements
We may disclose information where required by law, regulation, court order, or governmental request.
Business Transfers
Personal information may be transferred in connection with:
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Mergers
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Acquisitions
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Asset sales
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Business restructuring
INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored outside your country of residence.
Where personal information is transferred outside the United Kingdom or European Economic Area, we will implement appropriate safeguards, including:
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Standard Contractual Clauses
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Adequacy decisions
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Other lawful transfer mechanisms
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
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Provide our Services
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Fulfil contractual obligations
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Comply with legal requirements
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Resolve disputes
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Enforce our agreements
Retention periods vary depending on the nature of the information and legal obligations.
YOUR RIGHTS
Depending on your location, you may have rights including:
Right of Access
Request access to the personal information we hold about you.
Right to Correction
Request correction of inaccurate information.
Right to Deletion
Request deletion of your personal information.
Right to Restrict Processing
Request limitation of certain processing activities.
Right to Object
Object to certain uses of personal information.
Right to Data Portability
Request a copy of your information in a portable format.
Right to Withdraw Consent
Withdraw consent at any time where processing relies upon consent.
Marketing Preferences
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
You may still receive service-related communications regarding orders and account activity.
CHILDREN'S PRIVACY
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child, we will take reasonable steps to delete that information.
SECURITY
We implement reasonable administrative, technical, and organisational measures designed to protect personal information.
However, no method of transmission or storage can be guaranteed to be completely secure.
THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
COMPLAINTS
If you have concerns regarding our handling of your personal information, please contact us first so we can attempt to resolve the issue.
If you are located in the United Kingdom, you may lodge a complaint with:
Information Commissioner's Office (ICO)
Website:
https://www.ico.org.uk
If you are located within the European Economic Area, you may contact your local supervisory authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our Services, legal obligations, or operational practices.
Any updates will be posted on this page with a revised "Last Updated" date.
CONTACT
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
KOSMIC Touring
Email:
info@kosmictouring.com
United Kingdom