Refund policy
RETURNS & REFUNDS POLICY
OUR APPROACH
Every KOSMIC piece is produced to order. For this reason, we ask that customers carefully review sizing, product details and shipping information before placing an order.
RETURNS
We accept returns for items that arrive damaged, defective, or incorrectly supplied.
To request a return, please contact us within 14 days of receiving your order and include your order number along with clear photographs of the issue.
Items must be unworn, unwashed and in their original condition.
REFUNDS
Refunds are available for:
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Damaged items
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Defective items
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Incorrect items received
Once approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
EXCHANGES
If you receive an incorrect item or a product with a manufacturing defect, we will arrange a replacement where appropriate.
NON-RETURNABLE ITEMS
As all KOSMIC products are made to order, we are unable to accept returns or provide refunds for:
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Incorrect size selection
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Change of mind
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Unwanted items
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Orders placed with incorrect shipping information
We strongly recommend reviewing the Size Guide before purchasing.
CANCELLATIONS
Orders may only be cancelled before production begins.
Once production has started, orders cannot be cancelled, modified or refunded.
CONTACT
For any return or refund enquiries, please contact: