Shipping policy

SHIPPING POLICY

MADE FOR THE JOURNEY

Every KOSMIC piece is produced to order.

Rather than mass-producing inventory, each garment is created specifically for you once your order is placed. This approach reduces waste, allows us to maintain quality standards, and ensures every piece is made with purpose.

PROCESSING TIMES

Orders are typically processed and prepared within 2–5 business days.

During periods of high demand, product launches, promotions, or public holidays, processing times may be extended.

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

DELIVERY TIMES

United Kingdom

Estimated delivery: 7–15 business days

Europe

Estimated delivery: 7–18 business days

International

Estimated delivery: 10–20 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, local courier delays, weather conditions, or other circumstances beyond our control.

TRACKING

All orders include tracking where available.

Tracking information will be sent via email once your order has been dispatched.

Please allow up to 72 hours for tracking information to update after receiving your dispatch confirmation.

SHIPPING FEES

Shipping costs are calculated at checkout based on your location and the contents of your order.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may vary by destination country.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information is entered correctly at checkout.

KOSMIC cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect address information provided by the customer.